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Panel discussion: ITIL 4 in Action

ITIL® is the world’s most widely used ITSM (IT service management) framework. It has been adopted by thousands of organisations, and more than 5 million people hold ITIL qualifications.

The latest iteration, ITIL 4, was launched in February 2019. The framework aims to improve IT services to meet business and customer requirements, and co-create value for all stakeholders.

Watch this live panel discussion to discover the benefits and challenges of implementing ITIL 4, how you can streamline your process and how to take a holistic, end-to-end approach to implementing the framework.

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