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Important information: All physical goods sent to the EU will be liable for local tax payments. Read more

Shipping

We do, unfortunately, have to charge for shipping products to you (although this obviously does not apply to downloadable products). We charge shipping at cost. The amount of shipping we charge is dependent on the weight of the item(s) and where in the world we are shipping to.

Important information: Movement of goods into the EU and other regions

Updated 1 July 2021

IT Governance Publishing currently ships orders of physical products from the UK. Next-day delivery is not available.

Please allow up to 5–7 additional working days for parcels to arrive in the EU, subject to further local COVID-19 restrictions and delays. The countries currently most affected are Ireland, Spain, Portugal, Italy and Greece. Please allow up to 5–7 additional working days for parcels to arrive in the EU, subject to further local COVID-19 restrictions and delays. The countries currently most affected are Ireland, Spain, Portugal, Italy and Greece.

As part of the UK’s transition to leaving the EU, since 1 July 2021 the EU low-value threshold has been removed.

This means that all goods sent to the EU from 1 July 2021 are liable for local tax payments based on the rates applicable in the country of destination.


Can I track my order?

If you recently placed an order with us and you are wondering where it is, you can track your order by following the steps below:

  1. Click My Account.
  2. Click “My Order”.
  3. You should be able to see details of your order. The “Order Status” will be listed as one of the following:
    • Order acknowledged: Your order has not yet entered the despatching process. This may be because the order has only just reached us.
    • Dispatching soon: Your order has been sent to the warehouse, but has not yet been picked and despatched. If you have ordered items with different availabilities (e.g. one item is in stock, but another item is available in 4–6 weeks) for normal delivery, everything will be sent to you when the entire order is ready. If you have asked for express delivery, we will part-deliver items.
    • Dispatched: Your order has left our warehouse, and is on its way to you.

Shipping charges

Our standard EU shipping service will take 3–5 working days to deliver. The pricing of this service will increase depending on the weight of your order and destination. You can calculate your shipping costs at the checkout page.

If you require a shipping quote for an order (when creating a purchase order, for example), please get in touch.


How is international shipping calculated?

International shipping is automatically worked out on a weight, destination, speed of shipping and per-orderbasis during the online checkout process.

Different items have different weights, so please progress through the checkout process, where you will be able to see the shipping cost.


What are my shipping options?

We offer two types of shipping:

  • Standard 1st class post – between one and three days within the UK to receive your item(s); as fast as standard airmail allows to everywhere outside the UK.
  • Express next business day* in the UK. Business days are typically Monday to Friday and exclude all UK public bank holidays.

Risk in delivery

Deliveries using normal mail services to a small number of countries have a high risk of non-arrival. If you wish to have a product delivered to a ‘high risk’ country, we recommend using our express courier service. This service requires a signature on delivery.

If you choose to use standard delivery, risk in the product will pass to you immediately after we despatch it. In other words, if it goes astray, we will charge in full for replacements. Countries currently affected include South Africa and Nigeria.

Notes:

  • The cut-off time for orders for next-day delivery is 12:30 pm; orders placed after 12:30 pm will be despatched the following business day. For example, an order placed at 4:00 pm on a Wednesday will be dispatched on the Thursday and will (usually) arrive on Friday for UK express deliveries.
  • We cannot send express deliveries to PO boxes, as a signature is required on delivery.
  • Delivery times on international orders will vary.
  • We do our best to ensure that all goods arrive within the agreed time frame and in good condition. Pleasenotify us immediately if goods have not arrived or if they are in less than perfect condition.

Downloadable products and eBooks

E-books and toolkits purchased by credit card are available for download as soon as you have checked out – unless we feel we need to seek evidence of cardholder authorisation of the purchase, in which case goods will be released as soon as we have received written authorisation from the named cardholder.


Cancellation and Returns

Read more about our general terms of business, and our cancellation and returns policies and procedures – all contained in our Terms and conditions for buying goods and services.

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