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Books ITSM & ITIL SIAM/MSI
SIAM/MSI

SIAM/MSI - An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management

David Clifford (Author)

Details

SKU: 4792
Format: Softcover
ISBN13: 9781849288514
BIC: COMPUTING: GENERAL, COMPUTING & INFORMATION TECHNOLOGY
BISAC: COMPUTERS / General
Pages: 72
Published: 18 Oct 2016
Availability: In Stock

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Description

Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM).

This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

If you’re thinking of moving from a single-source to a multi-source outsourcing model,SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management provides the answers to all of your questions.

Get your copy of this handy pocket guide to SIAM today. 

Authors

About the author

David Clifford is a Director at Pace Harmon, an international advisory firm headquartered in the United States of America. Pace Harmon supports clients in their most critical outsourcing, technology sourcing, service and program optimisation, and transformation programs.

David has written and contributed to a number of publications in the ITSM space, including ITIL®, service agreements and international standards. He also initiated, contributed to the development and assisted with the promotion of EXIN’s ITSM qualification programme based on ISO/IEC 20000.

He is a former President of itSMF International’s priSM credentialing programme that has now been superseded by the AXELOS Limited credentialing programme.

He is currently Chair of the BSI committee on IT governance (ISO/IEC 38500) and contributes to the development of the ITSM standard (ISO/IEC 20000) and BPO for the IT Enabled Services standard (ISO/IEC 30105).

He holds the O-1 visa granted by the US Government that is reserved for those who have reached the top of their field.

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Table of contents

1: Types of Outsourcing

 

 

2: Moving from the Traditional MSP Model

3: Sourcing Market Trends

4: Determining the Governance and IT Operating Model

5: Types of Service Integration Models

 

6: Aggregating Service Level Performance

7: Multi-sourcing RFP Approach

8: Transition Stage

9: Looking Further into the Future

10: Abbreviations Used/Glossary

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