IT Governance Publishing Ltd UK

Details

SKU: 5497
Format: Cloud Annual Subscription
ISBN13: 9781787781870

Published: 01 Nov 2021
Availability: In Stock

Price: £395.00

ex vat

Annual subscription thereafter £100.00ex vat

Overview

How does our ISO 20000 Toolkit help you comply?

Discover where you sit on the compliance scale

Measure your current level of ISO 20000 compliance by assessing your existing arrangements with the Gap Analysis Tool and identify the steps needed to achieve compliance.

Improve visibility of your compliance project

Effectively coordinate and manage your documentation with the Document Control and Responsibilities tool and ensure key roles and responsibilities are identified.

Determine the competences required for specific roles

Understand the skills needed for specific roles with the Competence Matrix, and easily track, record and demonstrate who has completed staff training.

Ensure full coverage

Implement the required policies and procedures with the Mapping Guide, which includes updates from the latest iteration of the Standard so you can ensure complete, up-to-date compliance.

Understand who is responsible for each task

Use the Document Control and Responsibilities spreadsheet to understand where certain tasks, functions and responsibilities sit within your organisation.

Download sample documents

Anytime access with DocumentKits

Access your documentation anywhere, at any time through the online DocumentKits platform, ensuring your organisation can always access and edit them, regardless of operating system.
Customise the templates with your company logo and automatically populate a number of fields, including roles and documentation classification, speeding up your documentation process.
Reduce duplication and effort by easily integrating your documentation with other toolkits on the platform.
Tooltips and guidance notes provide definitions and expert instruction so you can easily complete the customisable free-text sections.
Easily extract files in PDF format to save on shared servers or intranets, or wherever you need them.
Collaborate with team members and share the workload with this Cloud-based platform, which includes access for up to ten users per year.
Unlimited support for account set-up and guidance using the platform.

Why choose IT Governance Publishing?

Our ISO 20000 Toolkit has been developed by industry experts, so you can be sure your documentation is accurate and fully compliant with the Standard.
Reduce your implementation costs and time spent generating your ISO 20000 documentation with instant access to the Cloud-based DocumentKits platform, compatible with any device.
Trust the experts and shop with confidence like the 9,000 organisations that are already using our toolkits.
The de facto standard for toolkits – we pioneered the toolkit for BS 7799 (the forerunner to ISO 27001) implementation and have rolled out the framework to multiple standards and regulations.
We are the experts – all of our documentation toolkits are designed and written by subject matter experts, ensuring that our customers benefit from real-world best practice.
We listen – customer feedback is vital to product development, helping us to lead the market and drive customer satisfaction. All DocumentKits toolkits are continually updated and modified.

Companies that have purchased our toolkits

Benefits

Why opt for our ISO 20000 Toolkit?

Comply without breaking the bank

A fast and cost-effective route to compliance without the added expense of consultancy.

Guaranteed compliance

Aligned to the clauses and controls of ISO 20000 to ensure complete coverage of the Standard.

Ensure you’re on the right track

The toolkit manual guides you through each section of the Standard and links directly to the corresponding documents in the toolkit.

Ongoing compliance

We continually update and improve our toolkits based on customer feedback to ensure simple, straightforward implementation.

Audit trail

Record actions and measure improvements for certification and audits.

Quick and easy

Get the job done quicker with our ready-made, customisable tools and templates.

World-leading toolkits

We have spent thousands of hours over the past 20 years developing our toolkits, so you don’t need to waste your time reinventing the wheel.

Professional guidance

Get professional guidance so you can become your own expert, saving thousands of pounds and avoiding mistakes.

What's included

ISO 20000 Toolkit contents

Manual and guidelines

ISO 20000-1 ITSMS Manual
ITSMS Guidelines
ITSMS Doc Mapping Guide

Section 4 – Context of Organisation

Context of the Organisation
Interested Parties Procedure
Scope Statement

Section 5 – Leadership

Service Management System Policy Statement
Availability Manager
Business Relationship Manager
Capacity Manager
Change Manager
Configuration Manager
Service Continuity Manager
Budgeting and Accounting Manager
Incident and Service Request Manager
Problem Manager
Release and Deployment Manager
Security Manager
Service Level Manager
Service Report Manager
Supplier Manager
Document Control and Responsibilities

Section 6 - Planning

Risk Management Procedure
Risk Assessment Procedure
ITSMS Objectives Procedure
Service Management Plan
Strategic Risk and Opportunity Register
Risk Assessment Record
Objectives Programme Form

Section 7 - Support of the Service Management System

Competence Procedure
Hiring and New Starter Procedure
Training and Development Procedure
Awareness Procedure
Communications Procedure
Competence Matrix
Job Description Template
Induction Checklist
Training Record
Communications Record
Document Control Procedure

Section 8 - Operation of the Service Management System

Control of External Services Procedure
Service Catalogue
Asset Management Process
Configuration Management Process
Configuration Management Plan
Business Relationship Management Process
Service Level Management Process
Service Level Agreement
Operational Level Agreement
Underpinning Contract
Supplier Management Process
Budgeting and Accounting for Services Management Process
Demand Management Process
Capacity Management Process
Capacity Management Plan
Change Control Process
Service Design and Transition Process
Release Management Process
Change and Release Policy
Incident Management Process
Service Request Management Process
Problem Management Process
Service Availability Management Process
Availability Plan
Business Impact Analysis
Service Continuity Planning Procedure
Service Continuity Plan
Testing, Maintaining and Reassessing Service Continuity Plans Procedure
Security Management Process
Information Security Policy
Change Request Log
Change Request Form

Section 9 – Performance Evaluation

Monitoring, Measurement, Analysis & Evaluation Procedure
Internal Audit Procedure
Management Review Procedure
Service Reporting Process
Internal Audit Schedule
Internal Audit Report Lead Sheet
Management Review Record

Section 10 - Improvement

Nonconformity and Corrective Action Procedure
Continual Improvement Process
Nonconformity Report
Nonconformity Report Log

Blank Templates

Checklist
Meeting Agenda
Meeting Agenda Initial Board Meeting
Meeting Agenda Second Board Meeting
Meeting Minutes
Meeting Minutes Initial Board Meeting
Meeting Minutes Second Board Meeting
Procedure
Schedule
Service Level Agreement
Work Instruction

Technical & FAQs

Technical information

This is an annual subscription product; however you can cancel at any time. (T&Cs apply)
All our documentation toolkits are electronically fulfilled and accessible via DocumentKits, our online platform.
Your subscription includes access for up to ten users.
The DocumentKits platform is compatible with all devices, operating systems and applications.
You will need to use the latest version of your chosen web browser (e.g. Chrome, Edge, Firefox or Internet Explorer).

FAQs

The toolkit files are accessible via DocumentKits, our online platform, within which you can view and customise the templates in line with your organisation’s policies, processes and procedures. Tools and documentation dashboards, where provided, will be in downloadable Excel format, and guidance documents are provided as downloadable PDFs. The customised toolkit documents can be downloaded in PDF format.

Is it suitable for my organisation?

Our documentation toolkits are suitable for organisations of any type or size and in any sector, and contain the necessary documentation templates and tools for your implementation project. While some document templates may not initially be relevant within the scope of your project, they may prove valuable over time as your business grows.

Can we use the toolkit for multiple companies?

You will be purchasing a single subscription to the toolkit for use in one organisation only. If you wish to use the toolkit in multiple companies, then please contact us here to discuss your requirements.

Is the toolkit a software product that I need to install?

No. The toolkit is accessible via DocumentKits, our online platform, which runs in a web browser.

How will I receive the toolkit?

All documentation toolkits are electronically fulfilled. Once you purchase the toolkit, you will be taken to a web page and asked to enter some basic information about your organisation to allow the toolkit to be configured within DocumentKits. You will also receive an email with your username and temporary password, with details on how to access the system.

Are the toolkits fit to use ‘straight out of the box?

The toolkits are not an out-of-the-box solution; depending on your implementation project, you will need to add details to the templates that match what your company does and what it should be doing. Compliance, management systems and certification projects are complex and require a lot more work than just documentation, so this should be considered when purchasing a toolkit.

Our documentation toolkits provide a framework for documenting your compliance with standards and regulations, with content and guidance written by experts. You will need to ensure the templates are edited to truly reflect the nature of your business and the environment within which it operates.

Our sister company, IT Governance Ltd, offers a wide range of packaged solutions to help you as much, or as little, as you need.

End-User DocumentKits Agreement

If you are thinking about purchasing a toolkit, please click here to review the end-user licence agreement for DocumentKits.

For more information, visit our DocumentKits FAQ page.

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ISO 20000 Toolkit