
ISO 20000 Toolkit
Details
Format: Cloud Annual Subscription
ISBN13: 9781787781870
Availability: In Stock
How does our ISO 20000 Toolkit help you comply?
Discover where you sit on the compliance scale
Measure your current level of ISO 20000 compliance by assessing your existing arrangements with the Gap Analysis Tool and identify the steps needed to achieve compliance.
Improve visibility of your compliance project
Effectively coordinate and manage your documentation with the Document Control and Responsibilities tool and ensure key roles and responsibilities are identified.
Determine the competences required for specific roles
Understand the skills needed for specific roles with the Competence Matrix, and easily track, record and demonstrate who has completed staff training.
Ensure full coverage
Implement the required policies and procedures with the Mapping Guide, which includes updates from the latest iteration of the Standard so you can ensure complete, up-to-date compliance.
Understand who is responsible for each task
Use the Document Control and Responsibilities spreadsheet to understand where certain tasks, functions and responsibilities sit within your organisation.
Anytime access with DocumentKits
- Access your documentation anywhere, at any time through the online DocumentKits platform, ensuring your organisation can always access and edit them, regardless of operating system.
- Customise the templates with your company logo and automatically populate a number of fields, including roles and documentation classification, speeding up your documentation process.
- Reduce duplication and effort by easily integrating your documentation with other toolkits on the platform.
- Tooltips and guidance notes provide definitions and expert instruction so you can easily complete the customisable free-text sections.
- Easily extract files in PDF format to save on shared servers or intranets, or wherever you need them.
- Collaborate with team members and share the workload with this Cloud-based platform, which includes access for up to ten users per year.
- Unlimited support for account set-up and guidance using the platform.
Why choose IT Governance Publishing?
- Our ISO 20000 Toolkit has been developed by industry experts, so you can be sure your documentation is accurate and fully compliant with the Standard.
- Reduce your implementation costs and time spent generating your ISO 20000 documentation with instant access to the Cloud-based DocumentKits platform, compatible with any device.
- Trust the experts and shop with confidence like the 9,000 organisations that are already using our toolkits.
- The de facto standard for toolkits – we pioneered the toolkit for BS 7799 (the forerunner to ISO 27001) implementation and have rolled out the framework to multiple standards and regulations.
- We are the experts – all of our documentation toolkits are designed and written by subject matter experts, ensuring that our customers benefit from real-world best practice.
- We listen – customer feedback is vital to product development, helping us to lead the market and drive customer satisfaction. All DocumentKits toolkits are continually updated and modified.
Companies that have purchased our toolkits
Why opt for our ISO 20000 Toolkit?
Comply without breaking the bank
A fast and cost-effective route to compliance without the added expense of consultancy.
Guaranteed compliance
Aligned to the clauses and controls of ISO 20000 to ensure complete coverage of the Standard.
Ensure you’re on the right track
The toolkit manual guides you through each section of the Standard and links directly to the corresponding documents in the toolkit.
Ongoing compliance
We continually update and improve our toolkits based on customer feedback to ensure simple, straightforward implementation.
Audit trail
Record actions and measure improvements for certification and audits.
Quick and easy
Get the job done quicker with our ready-made, customisable tools and templates.
World-leading toolkits
We have spent thousands of hours over the past 20 years developing our toolkits, so you don’t need to waste your time reinventing the wheel.
Professional guidance
Get professional guidance so you can become your own expert, saving thousands of pounds and avoiding mistakes.
ISO 20000 Toolkit contents
Manual and guidelines
- ISO 20000-1 ITSMS Manual
- ITSMS Guidelines
- ITSMS Doc Mapping Guide
Project Tools
- ISO 20000 Gap Analysis Tool
Section 4 – Context of Organisation
- Context of the Organisation
- Interested Parties Procedure
- Scope Statement
Section 5 – Leadership
- Service Management System Policy Statement
- Availability Manager
- Business Relationship Manager
- Capacity Manager
- Change Manager
- Configuration Manager
- Service Continuity Manager
- Budgeting and Accounting Manager
- Incident and Service Request Manager
- Problem Manager
- Release and Deployment Manager
- Security Manager
- Service Level Manager
- Service Report Manager
- Supplier Manager
- Document Control and Responsibilities
Section 6 - Planning
- Risk Management Procedure
- Risk Assessment Procedure
- ITSMS Objectives Procedure
- Service Management Plan
- Strategic Risk and Opportunity Register
- Risk Assessment Record
- Objectives Programme Form
Section 7 - Support of the Service Management System
- Competence Procedure
- Hiring and New Starter Procedure
- Training and Development Procedure
- Awareness Procedure
- Communications Procedure
- Competence Matrix
- Job Description Template
- Induction Checklist
- Training Record
- Communications Record
- Document Control Procedure
Section 8 - Operation of the Service Management System
- Control of External Services Procedure
- Service Catalogue
- Asset Management Process
- Configuration Management Process
- Configuration Management Plan
- Business Relationship Management Process
- Service Level Management Process
- Service Level Agreement
- Operational Level Agreement
- Underpinning Contract
- Supplier Management Process
- Budgeting and Accounting for Services Management Process
- Demand Management Process
- Capacity Management Process
- Capacity Management Plan
- Change Control Process
- Service Design and Transition Process
- Release Management Process
- Change and Release Policy
- Incident Management Process
- Service Request Management Process
- Problem Management Process
- Service Availability Management Process
- Availability Plan
- Business Impact Analysis
- Service Continuity Planning Procedure
- Service Continuity Plan
- Testing, Maintaining and Reassessing Service Continuity Plans Procedure
- Security Management Process
- Information Security Policy
- Change Request Log
- Change Request Form
Section 9 – Performance Evaluation
- Monitoring, Measurement, Analysis & Evaluation Procedure
- Internal Audit Procedure
- Management Review Procedure
- Service Reporting Process
- Internal Audit Schedule
- Internal Audit Report Lead Sheet
- Management Review Record
Section 10 - Improvement
- Nonconformity and Corrective Action Procedure
- Continual Improvement Process
- Nonconformity Report
- Nonconformity Report Log
Blank Templates
- Checklist
- Meeting Agenda
- Meeting Agenda Initial Board Meeting
- Meeting Agenda Second Board Meeting
- Meeting Minutes
- Meeting Minutes Initial Board Meeting
- Meeting Minutes Second Board Meeting
- Procedure
- Schedule
- Service Level Agreement
- Work Instruction
Technical information
- This is an annual subscription product; however you can cancel at any time. (T&Cs apply)
- All our documentation toolkits are electronically fulfilled and accessible via DocumentKits, our online platform.
- Your subscription includes access for up to ten users.
- The DocumentKits platform is compatible with all devices, operating systems and applications.
- You will need to use the latest version of your chosen web browser (e.g. Chrome, Edge, Firefox or Internet Explorer).
FAQs
What format are the files in?
The toolkit files are accessible via DocumentKits, our online platform, within which you can view and customise the templates in line with your organisation’s policies, processes and procedures. Tools and documentation dashboards, where provided, will be in downloadable Excel format, and guidance documents are provided as downloadable PDFs. The customised toolkit documents can be downloaded in PDF format.
Is it suitable for my organisation?
Our documentation toolkits are suitable for organisations of any type or size and in any sector, and contain the necessary documentation templates and tools for your implementation project. While some document templates may not initially be relevant within the scope of your project, they may prove valuable over time as your business grows.
Can we use the toolkit for multiple companies?
You will be purchasing a single subscription to the toolkit for use in one organisation only. If you wish to use the toolkit in multiple companies, then please contact us here to discuss your requirements.
Is the toolkit a software product that I need to install?
No. The toolkit is accessible via DocumentKits, our online platform, which runs in a web browser.
How will I receive the toolkit?
All documentation toolkits are electronically fulfilled. Once you purchase the toolkit, you will be taken to a web page and asked to enter some basic information about your organisation to allow the toolkit to be configured within DocumentKits. You will also receive an email with your username and temporary password, with details on how to access the system.
Are the toolkits fit to use ‘straight out of the box?
The toolkits are not an out-of-the-box solution; depending on your implementation project, you will need to add details to the templates that match what your company does and what it should be doing. Compliance, management systems and certification projects are complex and require a lot more work than just documentation, so this should be considered when purchasing a toolkit.
Our documentation toolkits provide a framework for documenting your compliance with standards and regulations, with content and guidance written by experts. You will need to ensure the templates are edited to truly reflect the nature of your business and the environment within which it operates.
Our sister company, IT Governance Ltd, offers a wide range of packaged solutions to help you as much, or as little, as you need.
Can I edit the documentation for my organisation?
Yes – please do!
Our toolkits contain free-text areas where you are prompted to customise the information according to your organisation’s own policies, procedures and records.
What support do you provide?
We provide unlimited support to help you set up your account, add contributors and customise the templates.
Our support service does not extend to consultancy and implementation advice. If you would further support you can contact us to discuss your requirements.
Do you offer refunds and returns?
As documentation toolkits cannot be physically returned, we are unable to offer refunds.
For more information, please see our terms and conditions.
End-User DocumentKits Agreement
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