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ITSM & ITIL

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Availability and Capacity Management in the Cloud

Availability and Capacity Management in the Cloud

Daniel McLean (Author)

An ITSM Narrative Account

Catalogs, Services and Portfolios

Catalogs, Services and Portfolios

Daniel McLean (Author)

An ITSM success story

Enterprise Architecture

Enterprise Architecture

Tom Graves (Author)

Implementación de Calidad de Servicio basado en ISO/IEC 20000

Implementación de Calidad de Servicio basado en ISO/IEC 20000

Michael Kunas (Author)

Una Guía de Gestión

Implementierung von Service-Qualita basierend auf ISO/IEC 20000

Implementierung von Service-Qualita basierend auf ISO/IEC 20000

Michael Kunas (Author)

Ein Management-Leitfaden

Implementing Service Quality based on ISO/IEC 20000

Implementing Service Quality based on ISO/IEC 20000

Michael Kunas (Author)

A Management Guide

Integrated Measurement - KPIs and Metrics for ITSM

Integrated Measurement - KPIs and Metrics for ITSM

Daniel McLean (Author)

A narrative account

ISO/IEC 20000

David Clifford (Author)

An Introduction to the global standard for service management

ITIL and Organizational Change

ITIL and Organizational Change

Pamela Erskine (Author)

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

Claire Agutter (Author)

ITIL® 4 Create, Deliver and Support (CDS)

ITIL® 4 Create, Deliver and Support (CDS)

Claire Agutter (Author)

Your companion to the ITIL 4 Managing Professional CDS certification

ITIL® 4 Direct, Plan and Improve (DPI)

ITIL® 4 Direct, Plan and Improve (DPI)

Claire Agutter (Author)

Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

ITIL® 4 Drive Stakeholder Value (DSV)

ITIL® 4 Drive Stakeholder Value (DSV)

Claire Agutter (Author)

Your companion to the ITIL 4 Managing Professional DSV certification

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Claire Agutter (Author)

ITIL® 4 High-velocity IT (HVIT)

ITIL® 4 High-velocity IT (HVIT)

Claire Agutter (Author)

Your companion to the ITIL 4 Managing Professional HVIT certification

It's All About Relationships

It's All About Relationships

Suzanne Van Hove, Kathy Mills (Authors)

What ITIL® doesn't tell you

Practical IT Service Management

Practical IT Service Management

Thejendra BS (Author)

A concise guide for busy executives

Pragmatic Application of Service Management

Pragmatic Application of Service Management

Suzanne Van Hove, Mark Thomas (Authors)

The Five Anchor Approach

Release and Deployment

Release and Deployment

Daniel McLean (Author)

An ITSM narrative

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

Claire Agutter (Author)

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