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Books
ITSM & ITIL
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Availability and Capacity Management in the Cloud
Daniel McLean (Author)
An ITSM Narrative Account
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£29.95
Catalogs, Services and Portfolios
Daniel McLean (Author)
An ITSM success story
Price:
£29.95
Enterprise Architecture
Tom Graves (Author)
A Pocket Guide
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£9.95
Implementación de Calidad de Servicio basado en ISO/IEC 20000
Michael Kunas (Author)
Una Guía de Gestión
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£19.95
Implementierung von Service-Qualita basierend auf ISO/IEC 20000
Michael Kunas (Author)
Ein Management-Leitfaden
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£19.95
Implementing Service Quality based on ISO/IEC 20000
Michael Kunas (Author)
A Management Guide
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£19.95
Integrated Measurement - KPIs and Metrics for ITSM
Daniel McLean (Author)
A narrative account
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£29.95
ISO/IEC 20000
David Clifford (Author)
An Introduction to the global standard for service management
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£9.95
ITIL and Organizational Change
Pamela Erskine (Author)
Price:
£19.95
ITIL Foundation Essentials
Claire Agutter (Author)
The exam facts you need
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£9.95
ITIL Lifecycle Essentials
Claire Agutter (Author)
Your essential guide for the ITIL Foundation exam and beyond
Price:
£24.95
It's All About Relationships
Suzanne Van Hove, Kathy Mills (Authors)
What ITIL® doesn't tell you
Price:
£29.95
Practical IT Service Management
Thejendra BS (Author)
A concise guide for busy executives
Price:
£29.95
Pragmatic Application of Service Management
Suzanne Van Hove, Mark Thomas (Authors)
The Five Anchor Approach
Price:
£24.95
Release and Deployment
Daniel McLean (Author)
An ITSM narrative
Price:
£29.95
SIAM/MSI
David Clifford (Author)
An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
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£9.95
Ten Steps to ITSM Success
Angelo Esposito, Timothy Rogers (Authors)
A Practitioner’s Guide to Enterprise IT Transformation
Price:
£34.95
The Definitive Guide to IT Service Metrics
Kurt McWhirter, Ted Gaughan (Authors)
Price:
£39.95
The ITSM Iron Triangle
Daniel McLean (Author)
Incidents, changes and problems
Price:
£29.95
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