Strategic thinking to understand organisations and the services they offer

In this post, ITGP authors Brian Johnson and Léon-Paul de Rouw discuss the importance of considering all stakeholders in collaborative business service design (CBSD). Brian Johnson is ITGP’s author of the month for June 2018.   Stakeholders and requirements An enterprise is populated with stakeholders. In CBSD, we want to understand how stakeholders come together and can be explicit about their requirements for any service offering. Requirements are specifications from stakeholders of what should be implemented and signed off by general management or the board. They are descriptions of the properties of a service offering and how service offerings should … Continue reading Strategic thinking to understand organisations and the services they offer