Author of the month: Claire Agutter

Claire Agutter is soon going to be publishing second editions of her popular ITIL 4 guides ITIL® Foundation Essentials and ITIL 4® Essentials.

These are the fifth and sixth books that the service management trainer and consultant has released with IT Governance Publishing, so let’s take a moment to look at what makes Agutter’s guides so valuable.

Who is Claire Agutter?

Claire Agutter is an ITIL expert, providing IT service management training to thousands of individuals. In 2017 and 2018, she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s thought leadership award.

She’s also the host of the popular ITSM Crowd Hangouts, Chief Architect for VeriSM and director of ITSM Zone, which provides online IT service management training.

ITIL Foundation Essentials

ITIL® Foundation Essentials – ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam.

Fully aligned with the Foundation course syllabus, it gives a clear and concise overview of the facts. You can use it in place of writing revision notes, giving you more time to focus on learning the information you need to pass the exam.

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

  • Provides definitions of the key terms and concepts used in ITIL 4;
  • Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
  • Explains the key figures and diagrams in the ITIL syllabus.

This second edition will be updated to align with amendments to the ITIL® 4 Foundation syllabus, including:

  • Replacing ‘change control’ with ‘change enablement’ throughout;
  • The removal of ‘IT’ from the definition of a change; and
  • Updating definitions for customer, sponsor and user.

Find out more

ITIL 4 Essentials

ITIL 4® Essentials –  Your essential guide for the ITIL 4 Foundation exam and beyond contains everything you need to know to pass the ITIL 4 Foundation Certificate.

It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.

The book offers practical tips – based on the author’s extensive experience – for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.

Ideal for self-study candidates and training participants, ITIL 4 Essentials proves a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.

This second edition will be updated to align with amendments to the ITIL® 4 Foundation syllabus, including:

  • Replacing ‘change control’ with ‘change enablement’ throughout;
  • The removal of ‘IT’ from the definition of a change; and
  • Updating definitions for customer, sponsor and user.

Find out more

What’s next?

Agutter is currently working on ITIL® 4 Managing Professional (MP) Transition Essentials – The ultimate revision guide for your MP Transition exam.

It’s designed to help those currently studying ITIL to bridge the knowledge between ITIL v3 and the latest version.

As with her previous ITIL guides, it will be fully aligned with the course syllabus and provide concise revision guidance to help prepare candidates for exams.