IT Governance Publishing recently published the second edition of Claire Agutter’s Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK). SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers – …
Social distance restrictions may again be lifting across the world, but we’ve known for some time that doesn’t automatically mean employees will be piling back into offices and we’ll return to the 9–5 routine. According to a 2020 Gartner study, …
SIAM (service integration and management) is an increasingly important part of the way organisations work. It has been developed as organisations move away from outsourced contracts with a single supplier to an environment with multiple service providers. Those that follow …
Every organisation has its own culture and subcultures, so when it comes to addressing the poor security habits of your organisation, the key is to understand and manage the different ways your staff work. That’s something that our July author …
All organisations are vulnerable to insider abuse, errors, and malicious attacks. After all, anyone with access to a system is a potential vulnerability, whether they’re current or former employees, contractors, or other business partners. Our June author of the month, …
Did you know that there are more than 2.78 million deaths and 374 million injuries each year from occupational accidents or work-related diseases? This figure demonstrates how important it is for organisations to provide safe working conditions – and it’s …
Organisations are under increasing pressure to remain operational in the face of disaster. Cyber attacks, weather phenomena and infrastructural damage can all affect core processes – and without a plan to deal with them, the costs could quickly spiral. After …
One of the biggest cyber security mistakes that organisations make is to focus on technological issues rather than the vulnerabilities introduced by employees. As a result, some of the most common causes of data breach are neglected, exposing organisations to …
An IT service desk is an essential point of contact between individuals and an organisation, so you must know what to look out for when developing yours. For those wondering what challenges they will face when developing an IT service …
In this blog post, author and consultant Lee Newcombe discusses the second edition of his book, Securing Cloud Services – A pragmatic guide, which provides insight into the security considerations associated with the adoption of Cloud services, alongside pragmatic ways …
